Terms & Conditions

Effective Date: 06 January 2025

Chashhmo The Optical Store (“we”, “our”, “us”) provides services and products through our website [www.chashhmo.com] (“Website”) under the following terms and conditions. By using this Website, purchasing products, or interacting with us, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with any of the terms listed below, please refrain from using our Website or services.

1. Acceptance of Terms

By accessing or using the Website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all other applicable laws and regulations. If you disagree with any part of these terms, you must immediately discontinue the use of this Website.

2. Eligibility

To use our Website and place orders, you must be of legal age (18 years or older) and have the capacity to enter into binding agreements. By using this Website, you confirm that you meet these eligibility requirements.

3. Product Information and Availability

We strive to provide accurate product information, including images, descriptions, and pricing. However, we do not guarantee that the product details are always complete, accurate, or up-to-date. All products are subject to availability, and we reserve the right to limit quantities or discontinue products at our discretion.

4. Pricing and Payments

• Prices listed on our Website are in Indian Rupees (INR) and may include taxes where applicable.
• We reserve the right to change prices at any time without prior notice. However, the price applicable to your order will be the one that was in effect at the time of your order confirmation.
• Payments are to be made via secure payment methods as offered on our Website. We do not store any sensitive payment details, such as credit card numbers, on our systems.

5. Orders and Cancellations

• By placing an order, you make an offer to purchase the selected products under the terms specified in this agreement.
• Once an order is placed, you will receive an order confirmation via email. We reserve the right to cancel or reject any order at our discretion.
• Cancellations: Orders can only be canceled within a specified time frame (typically 24-48 hours) after order placement. Once the product is shipped or processed for delivery, cancellations are no longer allowed.

6. Shipping and Delivery

• We will make reasonable efforts to ship your orders within the estimated delivery time. However, we do not guarantee specific delivery dates and will not be held responsible for any delays caused by third-party courier services.
• Shipping costs will be calculated and displayed at the time of checkout. International shipping is not available unless specifically stated.
• Delivery times are subject to location, and some remote areas may experience extended delivery periods.

7. Returns and Refunds

• We accept returns only for defective or damaged products. You must notify us of any issues within 7 days of receiving the product.
• To initiate a return or refund, please contact us at feedback@chashhmo.com with your order number and details of the product issue.
• Returns will be processed after we receive the returned item, and you will be credited for the product amount. Shipping fees are non-refundable.

8. User Responsibilities

When using our Website, you agree to:

• Provide accurate, current, and complete information during the ordering process.
• Not engage in any fraudulent activity, including the use of false credit card information or unauthorized access to our Website.
• Not to use our Website for any unlawful, abusive, or harmful purposes, including distributing viruses or engaging in hacking or spamming.

9. Intellectual Property

• All content on our Website, including text, graphics, logos, images, and videos, is the property of Chashhmo The Optical Store or our content providers and is protected by copyright and intellectual property laws.
• You may not use, reproduce, or distribute any content from this Website without prior written permission.

10. Privacy and Data Protection

Your use of our Website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Website, you consent to the collection and use of your information in accordance with our Privacy Policy.

11. Limitation of Liability

• Chashhmo The Optical Store will not be held liable for any direct, indirect, incidental, consequential, or punitive damages resulting from the use or inability to use this Website or the products purchased from it.
• We are not responsible for any losses or damages caused by events outside our control, such as natural disasters, government actions, strikes, or delivery delays.

12. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience, but we do not endorse or have control over the content of these external sites. We are not responsible for any damage or loss caused by visiting third-party websites.

13. Amendments and Updates

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting to this page, and the “Effective Date” will be updated accordingly. We encourage you to review this page periodically for any updates.

14. Termination of Account

We may suspend or terminate your account or access to the Website if we believe you have violated any terms or if required by law. Upon termination, you will no longer have access to your account or any services provided by Chashhmo The Optical Store.

15. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes or claims arising from these terms will be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

16. Force Majeure

We are not liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, or technical failures.

17. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Chashhmo The Optical Store
Shop No 21, Olive Greens, SG Highway,
Ahmedabad, Gujarat 382481
Phone: +91-635 358 5825
Email: feedback@chashhmo.com