Shipping & Return Policy

Effective Date: 06 January 2025

At Chashhmo The Optical Store, we are committed to delivering your orders in a timely and efficient manner while ensuring that you are completely satisfied with your purchases. Please review our Shipping and Return Policy below to understand the process better.

1. Shipping Policy

1.1 Shipping Locations
We currently offer shipping services within India. We do not offer international shipping at this time. Shipping to specific locations may be subject to availability and additional charges.

1.2 Shipping Charges
Shipping charges are calculated at checkout based on the size, weight, and destination of the products you order. Any applicable shipping fees will be displayed to you before you complete your order.

1.3 Shipping Timeframes

• Orders are typically processed and dispatched within 1-3 business days from the date of order confirmation, depending on product availability and order volume.
• Delivery times may vary depending on the shipping address. Standard delivery time is typically 5-7 business days for metro cities and up to 10-15 business days for remote or rural areas.
• Please note that delivery times may be subject to delays caused by external factors like weather, strikes, or courier service issues.

1.4 Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to track your shipment on the courier’s website.

1.5 Delivery Issues
If there is any issue with the delivery (e.g., non-delivery, delay), please contact us immediately at feedback@chashhmo.com or call +91-635 358 5825. We will work with the courier to resolve the issue promptly.

1.6 Delivery Address
Please ensure that the delivery address provided is complete and accurate. Chashhmo The Optical Store will not be responsible for delays or failed deliveries due to incorrect or incomplete addresses.

2. Return and Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, please read the following policy regarding returns and refunds:

2.1 Eligibility for Returns

• Defective or Damaged Products: If the product you received is damaged, defective, or incorrect, you may return it for a refund or exchange within 7 days from the date of delivery.
• Unused and Unopened Products: Products that are unused, unopened, and in their original packaging can be returned within 7 days of delivery.

2.2 Non-Returnable Products
The following products are not eligible for return or refund:

• Products that have been used or opened.
• Customized or personalized items, including prescription glasses or lenses.
• Products that are not in their original packaging or are missing tags.
• Products purchased on sale or at a discounted price.

2.3 Return Process
To initiate a return:

• Contact our customer service team at feedback@chashhmo.com or call +91-635 358 5825 within 7 days of receiving the product.
• Provide your order number, the reason for the return, and photos of the defective or damaged item (if applicable).
• Once your return request is approved, we will provide you with instructions for returning the product.

2.4 Refund Process

• Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect products).
• If your order qualifies for a refund, you will be refunded the amount paid for the product, excluding shipping fees.

2.5 Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the replacement product.

2.6 Return Shipping Costs

• If the return is due to our error (e.g., damaged or incorrect product), we will cover the return shipping costs.
• In case of a change of mind or for non-defective items, the customer will be responsible for the return shipping costs.

3. Cancellation Policy

3.1 Cancellation by Customer

• Orders can only be canceled before they are shipped. If you wish to cancel an order, please contact us immediately at feedback@chashhmo.com or call +91-635 358 5825.
• Once an order has been shipped or is in transit, it cannot be canceled, and the return policy will apply.

3.2 Cancellation by Chashhmo The Optical Store

• We reserve the right to cancel any order at our discretion. In the event of cancellation, you will receive a full refund to your original payment method. Orders may be canceled due to reasons such as product unavailability, payment issues, or suspected fraud.

4. Order Modifications

Once an order is placed, it is processed automatically and cannot be modified (including changes to the shipping address, items, or quantities). If you need to modify an order, please contact us immediately. We will try to accommodate changes if the order has not yet been dispatched.

5. Customer Support

If you have any questions regarding shipping, returns, or cancellations, please feel free to reach out to our customer support team:

Chashhmo The Optical Store
Shop No 21, Olive Greens, SG Highway,
Ahmedabad, Gujarat 382481
Phone: +91-635 358 5825
Email: feedback@chashhmo.com

6. Changes to the Shipping & Return Policy

We reserve the right to update or modify this Shipping and Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.